To ensure that consumers’ inquiries are handled accurately, courteously, and promptly, phone calls between you and ZipClaims or any of our affiliates, agents, case managers, paralegals, and/or attorneys may be recorded. We may from time to time make calls and/or send text messages to you at any telephone number associated with your account. The manner in which these calls or text (SMS) messages are made to you may include, but is not limited to, the use of prerecorded/artificial voice messages and/or an automatic telephone dialing system. You certify, warrant, and represent that the telephone numbers you have provided to us are your contact numbers. You represent that you are permitted to receive calls at each of the telephone numbers you have provided to us. You agree that ZipClaims may send emails to you at any email address you provide us, or use other electronic means of communication to the extent permitted by law.
ZIPCLAIMS Onboarding is a standard-rate, recurring SMS and MMS program which assists new clients of the firm in the onboarding process. Message and data rates may apply. By opting into ZIPCLAIMS Onboarding, end-users agree to receive pre-written SMS messages from or on behalf of ZIPCLAIMS via short code and understand that consent is not a condition of service.
TYPES OF INFORMATION WE COLLECT
Definition of Personal Information. “Personal Information” is information that, either alone or in combination with other information, identifies you. Examples of Personal Information include, among others, name, email address, phone number, and mailing address. Personal Information also includes certain information we collect when you retain ZIPCLAIMS to represent you in legal matters, including the distribution of settlement or other payments to you, if applicable. This information can include your Social Security number and financial account numbers.
Information You Provide Us. While using our Services, including contacting us, creating an account, or applying for a position, we may ask you to provide us with information (including Personal Information) such as your name, e-mail, phone number, and zip code. Certain features of the website and/or mobile application may allow you to upload information about prescription medicines that interest you. Further, where expressly designated by ZIPCLAIMS, some portions of the Services may be used by active ZIPCLAIMS clients to communicate pursuant to an attorney/client relationship. You may choose whether or not to provide such information; however, the information may be required to respond to your request.
We may use third party analytics tools, such as Google Analytics and others, in order to better understand your use of our Services and how we can improve them. These tools collect information sent by your browser or mobile device, including the pages you visit and other usage information. For more information regarding how Google collects, uses, and shares your information please visit http://www.google.com/policies/privacy/partners/. To prevent data from being used by Google Analytics, you can download the opt-out browser add-on at: http://tools.google.com/dlpage/gaoptout?hl=en.
HOW WE MAY USE YOUR PERSONAL INFORMATION
We may use the Personal Information we collect:
· to facilitate your requests for a free case evaluation and determine your legal needs;
· to provide you with legal and other services you request;
· to create and manage your account;
· to respond to your inquiries and communicate with you, including placing calls or sending texts using any automated technology, including prerecorded messages;
· to send you newsletters, legal updates, event information, marketing communications, and other information that may interest you;
· to operate, troubleshoot, and improve the Service;
· to understand how people are using the Services, including by generating and analyzing statistics;
· to improve and customize communications and advertisements;
· to evaluate, recruit, and hire personnel;
· to comply with applicable laws, regulations, and legal processes; and/or
· to protect our rights or property, and the security and integrity of our business, the Services, users, and our third party business partners and service providers.
HOW WE MAY SHARE YOUR PERSONAL INFORMATION
· ZIPCLAIMS may share your Personal Information with third-party service providers that perform services on our behalf, such as web-hosting companies, mailing vendors, analytics providers, event hosting services, and information technology providers.
· ZIPCLAIMS may disclose aggregate, de-identified information (i.e. stripped of information that identifies you) to third parties in connection with internal analysis or marketing.
· ZIPCLAIMS may share, at your direction or with your permission, your Personal Information with other law firms and/or other lawyers where we jointly represent a client and when we refer cases or potential cases to other counsel, or as otherwise required in connection with our legal representation of you. Personal Information provided pursuant to an attorney/client relationship may not be shared with third parties except as is done with such precautions to preserve the confidentiality of such information and any attorney/client privilege as may attach to such information.
· ZIPCLAIMS may disclose your Personal Information to service providers, advisors, potential transactional partners, or other third parties in connection with the consideration, negotiation, or completion of a transaction in which ZIPCLAIMS is acquired by or merged with another business, or we sell, liquidate, or transfer all or a portion of our assets.
· ZIPCLAIMS may otherwise disclose your Personal Information in accordance with your consent.
WHAT CHOICES DO YOU HAVE?
If you no longer wish to receive marketing communications from us, you can let us know by sending an email to support@ZipClaims.com or by mail at the address provided below in “Contact Us”. The electronic marketing communications we send may also contain an opt-out mechanism. Please note that it may take up to 10 calendar days to remove your contact information from our marketing communications lists, so you may receive correspondence from us for a short time after you make your request. Please also contact us to update or correct your information if it changes or if you believe that any information that we have collected about you is inaccurate.
ZIPCLAIMS takes commercially reasonable measures to secure and protect the Personal Information we collect. Nevertheless, no security system is impenetrable. We cannot guarantee the absolute security of your Personal Information. Moreover, we are not responsible for the security of information you transmit to us over networks that we do not control, including the Internet and wireless networks.
DO NOT TRACK REQUESTS
USING THE SERVICES FROM OUTSIDE THE UNITED STATES
We do not knowingly solicit or collect Personal Information online from children under the age of 13. Please contact us as provided below in the Contact Us section if you believe we may have collected such information without parental or guardian consent.
YOUR CALIFORNIA PRIVACY RIGHTS
California Civil Code Section § 1798.83 permits users of our Services who are California residents to request certain information regarding our disclosure of “Personal Information” (as defined by California law) to third parties for their direct marketing purposes. To make such a request, please send an email to support@ZipClaims.com.
In addition, the state of California provides California residents with certain other rights concerning their Personal Information. This section describes (1) the categories of Personal Information, collected and disclosed by ZIPCLAIMS, subject to California privacy law, (2) your privacy rights under California privacy law, and (3) how to exercise your rights.
1. Collection and Disclosure of Categories of Personal Information under California Privacy Law
In accordance with California law, we may have collected the following categories of Personal Information within the preceding 12 months:
· Identifiers (for example, name, postal address, date of birth, email address, IP address, and online identifiers);
· Signature, Taxpayer Identification Number, telephone number, passport number, driver’s license number, insurance policy number, account numbers, and other categories of Personal Information as defined by Cal. Civ. Code § 1798.80;
· Protected classifications under California or federal law (for example, age, citizenship status, national origin or ancestry);
· Commercial information (for example, records of services purchased or other purchasing histories);
· Internet or other electronic network activity information, including information on your usage of our Sites;
· Geolocation data;
· Sensory data (for example, video and audio recordings);
· Professional or employment-related information;
· Education information; and
· Inferences drawn from any information identified above.
On an as needed basis, and in accordance with our confidentiality obligations, we may disclose each of these categories of Personal Information with our co-counsel, referral counsel, or service providers for business purposes (for example, to facilitate our representation of you or to enable the service providers to provide their services) and as otherwise described in the “How We May Share Your Information” section above.
2. Your Privacy Rights Under California Law
Under California law, subject to certain exceptions, California residents have the following rights with respect to their Personal Information:
You have the right to be notified of what categories of Personal Information will be collected at or before the point of collection and the purposes for which they will be used and shared.
You have the right to request information on the categories of Personal Information that we collected in the previous twelve (12) months, the categories of sources from which the Personal Information was collected, the specific pieces of Personal Information we have collected about you, and the business purposes for which such Personal Information is collected and shared. You also have the right to request information on the categories of Personal Information which were disclosed for business purposes, and the categories of third parties in the twelve (12) months preceding your request for your Personal Information.
You have the right to request to have your Personal Information deleted from our servers and we will direct our service providers to do the same. However, please be aware that we may not fulfill your request for deletion if we (or our service provider(s)) are required to retain your Personal Information for one or more of the following categories of purposes: (1) to complete a transaction for which the Personal Information was collected, provide a good or service requested by you, or complete a contract between us and you; (2) to ensure our website integrity, security, and functionality; (3) to comply with applicable law or a legal obligation, or exercise rights under the law; (4) to otherwise use your Personal Information, internally, in a lawful manner that is compatible with the context in which you provided the information.
3. How to Enforce Your California Privacy Rights
If you would like to exercise your rights listed above, please send (or have your authorized agent send) an email to firstname.lastname@example.org. You have a right not to receive discriminatory treatment by any business when you exercise of your California privacy rights.
While we take measures to ensure that those responsible for receiving and responding to your request are informed of your rights and how to help you exercise those rights, when contacting us to exercise your rights, we ask you to please adhere to the following guidelines:
· Tell Us Which Right You Are Exercising: Specify which right you want to exercise and the Personal Information to which your request relates (if not to you). If you are acting on behalf of another consumer, please clearly indicate this fact and your authority to act on such consumer’s behalf.
· Help Us Verify Your Identity: Provide us with information to verify your identify. Please note that if we cannot initially verify your identity, we may request additional information to complete the verification process. Any Personal Information you disclose to us for purposes of verifying your identity will solely be used for the purpose of verification.
· Direct Our Response Delivery: Please provide us with an e-mail or mailing address through which we can provide our response. If you make the request by email, unless otherwise requested, we will assume that we can respond to the email address from which you made the request.
Telephone: (954) 473-2646
Mail: ZipClaims, Inc, 4500 N. State Road 7, Suite 102, Fort Lauderdale, FL 33319